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Improve industry collection editorial metadata
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‎industries/README.md‎

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| | Collection | Picks | Summary |
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|---|---|---:|---|
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| 🎙️ | [**Media & Publishing Systems**](media-publishing-systems.md) | 11 | Transcription, subtitles, podcast workflows, chaptering, localization, loudness cleanup, and final-mile publishing prep. |
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| 💼 | [**Finance & Filings**](finance-filings.md) | 10 | Filings research, invoice intake, billing operations, reconciliation, and finance-adjacent reporting. |
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| 💼 | [**Finance & Filings**](finance-filings.md) | 15 | Filings research, invoice intake, billing operations, reconciliation, and finance-adjacent reporting. |
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| 🛒 | [**Ecommerce & Retail Operations**](ecommerce-retail-operations.md) | 11 | Catalog management, storefront automation, orders, inventory sync, marketplace support, and review-driven merchandising. |
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| ⚖️ | [**Legal Ops & Compliance**](legal-ops-compliance.md) | 21 | Contract workflows, forms, document review, archive search, and evidence-oriented legal and compliance support. |
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| 🩺 | [**Healthcare Documentation & Intake**](healthcare-documentation-intake.md) | 11 | Documentation intake, OCR, transcription, structured extraction, and biomedical literature support for paperwork-heavy workflows. |

‎industries/customer-support-success.md‎

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- Live page: https://agentskillexchange.com/industry-skills/#customer-support-success
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- Homepage access: Curated Collections on https://agentskillexchange.com/
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## Who this is for
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- Support, success, and CX operations teams triaging tickets, conversations, knowledge-base gaps, and customer context.
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- Teams that want safer reply drafting with source context rather than autonomous customer-service replacement.
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## Jobs covered
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- Search helpdesk conversations before drafting replies.
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- Sync CRM and customer context into support workflows.
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- Maintain knowledge-base material and internal notes.
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- Summarize calls, emails, and tickets into action records.
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## Workflow Stacks
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- **Ticket triage:** Fetch conversation → search knowledge base → draft reply → route for human send
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- **Customer context packet:** Normalize contact data → pull CRM context → summarize thread → log follow-up
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## Recommended Picks
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| Skill | Category | Stars | Downloads |
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|---|---|---:|---:|
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| [Zammad Open Source Web-Based Helpdesk and Ticketing System](../skills/zammad-open-source-helpdesk-ticketing-system/) | Integrations & Connectors | 5.5k | — |
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| [Chatwoot Open Source Customer Engagement and Omnichannel Support Platform](../skills/chatwoot-open-source-customer-engagement-omnichannel-support/) | Integrations & Connectors | 28.5k | — |
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| [Search Help Scout conversations and thread context before drafting support replies](../skills/search-help-scout-conversations-and-thread-context-before-drafting-support-replies/) | Calendar, Email & Productivity | 36 | 184/wk |
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| [Outline Open Source Team Knowledge Base and Wiki Platform](../skills/outline-knowledge-base-wiki/) | Calendar, Email & Productivity | 38k | — |
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| [AFFiNE Knowledge Base and Collaborative Workspace Platform](../skills/affine-knowledge-base-collaborative-workspace-platform/) | Calendar, Email & Productivity | 67.2k | — |
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| [Twenty Open Source CRM Platform and Salesforce Alternative](../skills/twenty-open-source-crm-salesforce-alternative/) | Calendar, Email & Productivity | 43.5k | — |
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| [HubSpot CRM Contact Enrichment Pipeline](../skills/hubspot-crm-contact-enrichment-pipeline/) | Integrations & Connectors | 392 | 986.8k/wk |
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| [nb CLI Note-Taking Bookmarking and Knowledge Base Application](../skills/nb-cli-note-taking-bookmarking-knowledge-base/) | Calendar, Email & Productivity | 8.1k | — |
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| [Connect MCP agents to Zendesk ticket and Help Center workflows](../skills/connect-mcp-agents-to-zendesk-ticket-and-help-center-workflows/) | Integrations & Connectors | 95 | — |
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| [Triage support tickets and draft customer replies with Claude Code support skills](../skills/triage-support-tickets-and-draft-customer-replies-with-claude-code-support-skills/) | Templates & Workflows | 87 | — |
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| [Let MCP agents inspect and update Freshdesk tickets safely](../skills/let-mcp-agents-inspect-and-update-freshdesk-tickets-safely/) | Integrations & Connectors | 59 | — |
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| [Inspect Freshservice service-management tickets and modules through MCP](../skills/inspect-freshservice-service-management-tickets-and-modules-through-mcp/) | Integrations & Connectors | 31 | — |
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| [Normalize vCard contact exports into structured contact records before CRM imports or dedup jobs](../skills/normalize-vcard-contact-exports-into-structured-contact-records-before-crm-imports-or-dedup-jobs/) | Integrations & Connectors | 50 | — |
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| [Normalize international phone numbers into E.164 before CRM imports or messaging workflows](../skills/normalize-international-phone-numbers-into-e164-before-crm-imports-or-messaging-workflows/) | Integrations & Connectors | — | 15.6M/wk |
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| [Gmail Thread Summarizer and Action Extractor](../skills/gmail-thread-summarizer-action-extractor/) | Calendar, Email & Productivity | — | — |
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| [Extract structured data and attachments from raw email with MailParser](../skills/extract-structured-data-and-attachments-from-raw-email-mailparser/) | Calendar, Email & Productivity | 1.7k | — |
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| [AssemblyAI Real-Time Call Intelligence](../skills/assemblyai-realtime-call-intelligence/) | Integrations & Connectors | — | — |
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| [Strip quoted email history and signatures before summarizing inbound replies](../skills/strip-quoted-email-history-and-signatures-before-summarizing-inbound-replies/) | Calendar, Email & Productivity | 78 | — |
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## Editorial Caution
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Keep this about support operations and customer context. Do not imply autonomous customer-service replacement.
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| Skill | What it does here | Persona | Install | Stars |
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|---|---|---|---|---:|
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| [Zammad Open Source Web-Based Helpdesk and Ticketing System](../skills/zammad-open-source-helpdesk-ticketing-system/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 5.5k |
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| [Chatwoot Open Source Customer Engagement and Omnichannel Support Platform](../skills/chatwoot-open-source-customer-engagement-omnichannel-support/) | Adds a practitioner-ready option for customer support & success workflows without turning the collection into a generic catalog. | Support ops / success manager | High | 28.5k |
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| [Search Help Scout conversations and thread context before drafting support replies](../skills/search-help-scout-conversations-and-thread-context-before-drafting-support-replies/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | Low | 36 |
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| [Outline Open Source Team Knowledge Base and Wiki Platform](../skills/outline-knowledge-base-wiki/) | Adds a practitioner-ready option for customer support & success workflows without turning the collection into a generic catalog. | Support ops / success manager | High | 38k |
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| [AFFiNE Knowledge Base and Collaborative Workspace Platform](../skills/affine-knowledge-base-collaborative-workspace-platform/) | Adds a practitioner-ready option for customer support & success workflows without turning the collection into a generic catalog. | Support ops / success manager | High | 67.2k |
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| [Twenty Open Source CRM Platform and Salesforce Alternative](../skills/twenty-open-source-crm-salesforce-alternative/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 43.5k |
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| [HubSpot CRM Contact Enrichment Pipeline](../skills/hubspot-crm-contact-enrichment-pipeline/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 392 |
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| [nb CLI Note-Taking Bookmarking and Knowledge Base Application](../skills/nb-cli-note-taking-bookmarking-knowledge-base/) | Adds a practitioner-ready option for customer support & success workflows without turning the collection into a generic catalog. | Support ops / success manager | Low | 8.1k |
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| [Connect MCP agents to Zendesk ticket and Help Center workflows](../skills/connect-mcp-agents-to-zendesk-ticket-and-help-center-workflows/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 95 |
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| [Triage support tickets and draft customer replies with Claude Code support skills](../skills/triage-support-tickets-and-draft-customer-replies-with-claude-code-support-skills/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | Medium | 87 |
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| [Let MCP agents inspect and update Freshdesk tickets safely](../skills/let-mcp-agents-inspect-and-update-freshdesk-tickets-safely/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 59 |
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| [Inspect Freshservice service-management tickets and modules through MCP](../skills/inspect-freshservice-service-management-tickets-and-modules-through-mcp/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 31 |
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| [Normalize vCard contact exports into structured contact records before CRM imports or dedup jobs](../skills/normalize-vcard-contact-exports-into-structured-contact-records-before-crm-imports-or-dedup-jobs/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | 50 |
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| [Normalize international phone numbers into E.164 before CRM imports or messaging workflows](../skills/normalize-international-phone-numbers-into-e164-before-crm-imports-or-messaging-workflows/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | High | — |
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| [Gmail Thread Summarizer and Action Extractor](../skills/gmail-thread-summarizer-action-extractor/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | Low | — |
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| [Extract structured data and attachments from raw email with MailParser](../skills/extract-structured-data-and-attachments-from-raw-email-mailparser/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | Low | 1.7k |
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| [AssemblyAI Real-Time Call Intelligence](../skills/assemblyai-realtime-call-intelligence/) | Adds a practitioner-ready option for customer support & success workflows without turning the collection into a generic catalog. | Support ops / success manager | Medium | — |
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| [Strip quoted email history and signatures before summarizing inbound replies](../skills/strip-quoted-email-history-and-signatures-before-summarizing-inbound-replies/) | Provides a practical customer support & success step for Helpdesk queues, ticket triage, conversation lookup, knowledge-base workflows, customer context, CRM sync, and reply-drafting support. | Support ops / success manager | Medium | 78 |
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## Editorial Notes
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- Keep humans responsible for final customer-facing messages.
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- Favor tools that expose ticket and knowledge context cleanly over generic chatbot wrappers.
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- Keep this about support operations and customer context. Do not imply autonomous customer-service replacement.
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## Adjacent Collections
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- [Ecommerce & Retail Operations](ecommerce-retail-operations.md)
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- [Media & Publishing Systems](media-publishing-systems.md)
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- [Real Estate Workflows](real-estate-workflows.md)
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