Vaultwarden andriod issue "we were unable to process your request"

[Gemni69]

Hi,

So need some help as i just started having this issue with my s22+ phone.

I am running the vault app on my synology nas. Image from
org.opencontainers.image.source | https://github.com/dani-garcia/vaultwarden

It is on the latest version and i can log in just fine via website + chrome add on. My wife also can log on via her cell phone S22+ with no issue. I have the issue on my phone and i get this error when trying to load the vault items.

" we were unable to process your request. Please try again or contact us"

The server is on
Versions
Server Installed Ok
1.32.7
Server Latest
1.32.7
Web Installed
2024.6.2c
Database
SQLite: 3.46.0

Checks
OS/Arch
linux / x86_64
Running within a container
Yes (Base: Debian)
Environment settings overridden
Yes
Uses a reverse proxy
Yes
IP header Match
Config/Server: X-Real-IP
Internet access Ok
Yes
Internet access via a proxy
No
Websocket enabled Ok
Yes

The app on my phone is Version 2025.1.0 (19622). Its a Samsung S22+. Same phone as my wife and she does not have the issue.
It is the latest one in the market. I tried the previous app via APK and same issue.

I have recreated the docker container with new image - same issue
I have removed data + uninstall + reinstall app via market place on phone - same issue
I have Deauthorized via admin page +removed data + uninstall + reinstall app via market place on phone - same issue

I can get to the website fine from my phone but the app just does not want to load the vault. It works fine on my windows PC and admin page loads all as good.
I have not changed my setup and just started having the issue.

When i click try again i see it hit the server via logs and get a ok response.
[2025-01-20 08:14:37.128][request][INFO] GET /api/sync
[2025-01-20 08:14:37.433][response][INFO] (sync) GET /api/sync?<data..> => 200 OK

I am stuck and not sure what else to try or do? HELP!!!!

Thanks in advance.

[BlackDex]

Try the testing tagged image and report back

[BlackDex]

That can't be everything, since the dev version should also output the HTTP request and response into the log. If you do not see those, something else strange is going on.

[Gemni69]

i filtered to only show errors. Should i show all the data it generates?

[BlackDex]

Yes, since it is a multi-line stack-trace without any notice of error or Bitwarden even.

[Gemni69]

here is everything with bitwarden in it.
2025-01-20 100722.735 1602-1602 S.txt

[BlackDex]

For some reason i still do not see the expected result of a failed sync. Not sure why or what goes wrong then.

[carloalbertogiordano]

Hi, I have the same issue. Could it be that my instance of web-vault is v2024.6.2c? I need to try and update it but I am afraid I don't have the time rn.

[BlackDex]

The web-vault has nothing to do with anything for the other clients.
You first need to try the latest stable version of Vaultwarden v1.32.7, if that really doesn't work, even after clear data/uninstall/re-install and new login only then I would suggest to try the testing tagged images which have at least one extra fix for a possible issue.

An other option would be to trigger a key-rotation during a password change via the web-vault (where you can keep the password exactly the same if you want btw). This will re-encrypt your personal vault using the new standards of the web-vault, which might solve the issue, but it could also still not solve it.

[carloalbertogiordano]

I was able to fix the issue with a lot of luck.
For context: I had installed vaultwarden via the proxmox helper script. So it is not running via docker afaik.

what I have done:
run: systemctl stop vaultwarden.service
execute the script at: https://github.com/community-scripts/ProxmoxVE/blob/main/install/vaultwarden-install.sh (the script was executed while in my home path)
run mv /vaultwarden /vaultwarden-bkp; mv ~/vaultwarden /vaultwarden

I am not sure about what REALLY happened, but the error on the mobile app has now gone away.

[BlackDex]

What i think is that you were not using a new version.

[carloalbertogiordano]

Yes, that is most definitely the case. Thank you for your support and have a nice day ;-)

[heeen]

If a Developer has a working setup to get meaningful client side logs I can give them the url to my instance to debug it

[Karolis2011]

I had same issue after official client Android update, did update to latest VW on docker hub and issue was resolved - I was able to log back in and sync.

[Gemni69]

OMG. Im so frustrated. What the heck is going on with this stupid phone appp....

So i installed vault warden on my secondary synology NAS that has an updated docker setup with the latest DSM 7.0. Repointed the reverse proxy to the new NAS and same dang issue. It does not want to load anything on the phone. I cant use this product if i cant access it on my phone. UGH why me and why my stupid phone. So i know its not the server side and on the dang phone but not sure what and where to start.

Is there a way to complete purge everything related to bitwarden on my phone to start fresh ? beside wiping my whole phone.

Thoughts anyone?

[BlackDex]

If possible try to find another Android phone or try an Android emulator even and see what that does.

You need to check every step in-between.

• network
• dns
• internet
• firewall
• host
• reverse proxy
• docker
• Vaultwarden

Check with adb logcat to find something during the time you see the error.

Try the fdroid version maybe.

[Gemni69]

Hi so update on this. So i went ahead on admin page allowed to create new accounts. Created a new account with a different email address and once i used that on my phone it worked fine. So it seems there is something on my main account that got corrupted. I have no clue what. So instead of trying to solve that. I basically exported all my pass on main account and imported to the new account. That worked fine so far. This is also with 2FA setup on the new account.

So the issue now that i am trying to solve is when i export the data from my vault old account to new account. The counts dont match between the two accounts for entries.
Original account has
1072
vs new one shows
961
I created a joint organization on my orignal account and both account now are owners for this. Could that joint organization be causing the additional items that are missing?

Should i export the joint organization item and reimport those?

I plan to delete the old account and recreate it but dont want to loose any saved entries.

Thoughts? Thx

[BlackDex]

Check your trash. Those are not exported.

[Gemni69]

Thanks that was the issue with numbers. Now let me try the purge and redo for main account.

[sebch81]

Hello,

I'm having quite a similar issue since last update of the android Bitwarden app.
I can log with the web interface to my self hosted server (showing version 2.25.1), but I have no success logging with the app since the update and get the same error message as Gemni69.

The log in portainer shows the following lines:

[2025-01-21 06:25:35.017][request][INFO] POST /identity/accounts/prelogin
[2025-01-21 06:25:35.018][response][INFO] 404 Not Found

[BlackDex]

Your issue is the version of Vaultwarden I'm actually amazed it worked until now. You are probably still using bitwardenrs instead of vaultwarden as the container repo, which hasn't been updated for a long time now.

[sebch81]

Thank you for your answer :)

I'm pretty sure I was using a vaultwarden image, but it was indeed outdated. Not sure why, but it wouldn't update as expected.
Long story short: I reinstalled the server from scratch with the new image and it works like a charm now.

Thanks again!

[nielsbasjes]

Just for reference.
I had the same problem with the new Android app and simply updating to the latest vaultwarden docker image (running on my NAS) fixed it for me.

[leyafo]

I have the same problem. I compiled the latest source code and run the latest vaultwarden binary(1.32.7). it gives me error:

./vaultwarden: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.38' not found (required by ./vaultwarden)
./vaultwarden: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.39' not found (required by ./vaultwarden)

my system information:

#lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description:    Ubuntu 22.04 LTS
Release:        22.04
Codename:       jammy

[BlackDex]

How did you compiled it? Probably not on the same machine you are trying to start the binary i guess.

[Head]

Had the same issue on my two andoid devices. I needed to update my installation (did it manually and went here) and noticed today:
I forgot to restart the service (rc-service vaultwarden restart -q).
Not all works fine again.

[kekec777]

Well I had the issue after updating the apk
I got this error :
An error has occurred
We were unable to proceed your request
Please try again or contact us

So I updated my docker with the latest img, still the same issue.

Then i started looking at the logs (I'm using authentik to authenticate) and I could see something was coming in but was denied

Then I added these exceptions

vaultwarden.my.domain/application*
^/api/.*
^/wl/.*
^/identity/.*
^/images/.*

And wupti, nows it's working..

[Gemni69]

Hi can u explain more. Where did u add these exceptions ? Was this in docker or in reverse proxy? Explain to me as I'm a child lol thx in advance .

[kekec777]

Hi can u explain more. Where did u add these exceptions ? Was this in docker or in reverse proxy? Explain to me as I'm a child lol thx in advance .

Hi I added these in authentik setting
Its not reverse proxy, but it's to authenticate the user.. I'm also using traefik to reverse proxy, but I didn't change anything there (it was already setup to tarfik the route through authentik)
All these are running in docker btw.

So if you are using authentik or any other authentication method, then this could be the issue..

Edit:
In authentik, I have providers and in there, there is a section called Unauthenticated Paths
And this is here I have these exceptions:
vaultwarden.my.domain/application*
^/api/.*
^/wl/.*
^/identity/.*
^/images/.*

[Gemni69]

Ok you can close this thread. I had to export all my value from orginal account, purge it and recreate it. Something in the database got corrupted and it just didnt work on the phone. Now with the recreation of the account and export / import of the pass all is working as it should. Thanks for the help and feedback from everyone.